Unleashing Omnichannel & Digital Customer Experience Summary

The Goal Of This Event

The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to developments and challenges facing high level decision makers and their industry. 

Points of Discussion

 •   Digital Adaptation: Changing your business model and language to suit customers in the digital

      age

 •   Engaging, Enabling, Motivating: Identifying and implementing departmental strategies for

      adaptation to ensure team compliance, motivation and success.

 •   Budgeting for CX: Creating a Digital Customer Experience with little experience and budget

 •   Starting from Scratch: Building an effective OMNI | CX program

 •   Data Weaving: Measuring user experience to help with quantifying it and building a business

      case or more resources

 •   Mapping the customer journey: Noting the importance of the customer journey is one thing, but

      how do we do this effectively?

 •   Brand purpose: Determining your brands story and purpose to initiate and execute an effective

     CX and OMNI approach.

 •   Customer Loyalty: How to build and maintain a loyal customer following, post-purchase

 •   Lead Management: Once you have gained a lead, what do you do with it?

 •   Building a 360-degree view of your business: Connecting the dots between structured and 

     unstructured data

 •   Sustainable Innovation: Creating sustainable work methods between departments

 •   Building Customer Profiles: Targeting and building your CX | OMNI program

 •   Targeting: Zero-in on the needs, values ad aspirations of your users

 •   Reducing customer effort with data: Making your platforms and apps easy to use by knowing

     your customers

 •   Digitizing Customer Service: Self service and the removal of call centres

 •   Creating a seamless experience: Connect the dots and create the journey

 •   Organizational Change: Handling Resistance

 •   Starting from Scratch: Building an effective OMNI | CX program

 •   Driving Digital Change: Transforming and Simplifying

 

 

 

Who Will You Meet

20+

Cross Industry Leading Speakers

100+

Senior Level Attendees

85:15

Corporate : Companies
Solution Providers

Why a Summit and Why Now?

At our summits you will gain knowledge on best practices through invaluable peer to peer interaction with senior executives from all over the world. Increase your professional network by immersing yourself in fruitful conversation and idea exchanges and play an important role in aiding others in their professional development by sharing your experiences and strategies. GEE summits are an opportunity to gain crucial knowledge on recent developments, case studies, methodologies, deployment tools, and ways they can be adapted to suit the unique profile of your company. Global Executive Events is determined to provide top quality networking opportunities that boost your business performance. It’s among our objectives to help you spearhead change and forward-thinking while transforming expertise, technology, and innovation. This is an invitation to benefit from cross-sector learning, concentrated industry knowledge and build new relationships. Propel yourself and your company to new heights and register for our summits at https://www.globalexecutiveevents.com/.

It’s all about the EXPERIENCE!

  • Cross-industry learning – find out how innovative new projects adopted by other sectors could

     add value to your business

  • Save time and money – concentrated industry insights and knowledge across two intensive days
  • Case studies – practical information on what works and what doesn’t, outlining the challenges

     and lessons learned for current and planned projects

  • Networking and interactive – build new relationships and engage with other executives in

     our workshops, unconference sessions and networking lunches

  • Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
  • Real-world information – get practical, evidence-based insights to help you stay ahead of the

     curve

How Will You Benefit

100+

Like Minded Strategy leaders for Networking

Ideas

Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Opportunities For Networking

Meet up to 100 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting.