1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses… Sparkcentral aim to change that — changing the way how customer service is delivered around the world. We connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...). We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Slack, Zappos, Argenta Bank, citizenM, Goodbaby, Engie, KBC,... To learn more, visit www.sparkcentral.com
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Dialog Groep has been a specialist in customer communication for many years. We believe that steering towards a higher involvement of customers, employees and partners results in a better operating result. Our success formula: employee engagement + customer engagement = more revenue and profit. Together with our clients, we are working on the realization of an engagement roadmap, in which smart use of data makes customer communication more personal, relevant and interactive. We automate processes and make customer contact more digital, safer and easier. This makes digital personal. Customer-oriented thinking and flexibility is in our DNA. www.dialoggroep.eu
Course5 Intelligence enables organizations to make the most effective strategic and tactical moves relating to their customers, markets, and competition. We drive digital transformation through analytics, insights, and Artificial Intelligence, enabling our clients to reshape their businesses and experience higher revenues with improved customer satisfaction and business agility.
The Retail Performance Company is a consulting company that assists companies with sales-related issues. With our services areas Consulting, Customer Experience Design, Qualification, Coaching, Talent Management, and Data Analytics, we provide our customers with holistic solutions to support them on their journey to a customer-oriented transformation. Our focus is on creating inspiring customer experiences to establish a long-term and value-adding relationship between brands and end customers. rpc is a joint venture established by the BMW Group and h&z Unternehmensberatung AG in 2013 and has offices in ten countries. For further information, visit http://www.rpc-partners.com. Follow us on LinkedIn and XING.
Capgemini Invent is part of the Capgemini Group and focuses on consulting, digital innovation and transformation – helping organizations with bringing to life what’s next. Capgemini Invent consists of a 6,000+ strong team located in more than 30 offices and 10 creative studios around the world. Capgemini Invent’s specialist capabilities provide clients with the ability to operate at the speed of digital; to ideate and design digital transformation strategy, tangible digital solution prototypes and transformation plans, while assessing the path for scaling and monitoring them by leveraging the full expertise of the Group. Capgemini Invent helps its clients to stay relevant and be ahead of the competition.
Solvatio provides software solutions for automated customer service and technical customer support. It is our mission to minimize service efforts, reduce support costs and achieve superior customer experience across all interaction channels while ensuring the provision of excellent support and flawless operation. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated solutions.
Riversand is a global leader in information management that has a vision of assisting companies to make their data useful, usable and meaningful. Its Master Data Management platform empowers its customers to know their own customers better, move products faster, automate processes, mitigate risks and run their businesses smarter. Riversand’s customers, partners and analysts recognise it as a trusted partner, visionary and a leader. For more information visit www.riversand.com
IMImobile is a cloud communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs. IMImobile's enterprise cloud communications platform manages over 42 billion messages a year across the world. Organisations that trust us to deliver smarter digital customer engagement include Hermes, Centrica, AA, O2, EE, BT, Foxtons, Pizza Hut, Vodafone, MTN, three of the major retail banks in the UK and public-sector organisations globally. IMImobile is headquartered in London with offices in Hyderabad, Toronto, Little Rock, Dubai and Johannesburg and has over 1,100 employees worldwide.