The Goal Of The Event
The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer Experience is constantly evolving as consumer habits continue to change. New ways of researching, the need for immediate access to information, and a constant use of available technologies means customers expect more than ever. Companies must adjust their strategies in order to ensure an unforgettable customer experience. Consumers have unlimited information at their fingertips and more power than ever! It is crucial to develop new strategies in order to engage users, optimise interactions, and attract new consumers to your platform.
This summit will give your organisation the necessary tools to implement a seamless, consistent and first-rate customer journey across all channels.
Points of Discussion
We believe that human progress relies on the advancement of good ideas. The new customer experience economy aims to create thoughtful and entertaining discussion on the key drivers of the customer journey. Join us for two days of engaging and relevant strategic learning and expert-led presentations, speed sessions, brainstorming and connecting thinking.
Who Could You Meet
Cross Industry Leading Speakers
Senior Level Attendees
Corporate : Companies
It’s all about the EXPERIENCE!
- A chance to meet European innovation leaders – from start-ups to mature projects at the forefront of their success
- Cross sector learning – find out how solutions adopted by other sectors can add value to your business; What can you learn from other industries and vertical sectors? What can Unleashing Digital Customer Experience professionals learn from marketing and data analytics and vice versa?
- Save time and money – concentrated industry knowledge in two intensive days
- Case studies – listen to case studies outlining the pros and cons of new and existing projects
- Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
- Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business
How Will You Benefit
Like Minded Strategy leaders for Networking
Hear About Groundbreaking Approaches to Innovation
Get the Pro & Cons of New & Existing Projects
Opportunities For Networking
- With over 80 like-minded strategy leaders joining us in Amsterdam for this event there will be many opportunities for both structured and informal networking. Bringing together experienced and future Customer Experience leaders, we are proud to be developing this event together with bold, forward-thinking companies and speakers who are as excited as we are about groundbreaking approaches to develop their customer journey together.
We see our job as providing delegates with a program designed to tackle the real problems they have to solve and to support our audience as partners in their work of attracting and retaining their customers through innovation implemention.
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See What They Say About This Event
StaplesHead of Customer Planning Europe Unleashing Customer Experience Excellence, Amsterdam, 2014
HuaweiDirector & Head of Professional Services Unleashing Customer Experience Excellence Summit, Amsterdam 2014
PhilipsSenior manager Unleashing Customer Experience Excellence, Amsterdam, 2014
LogMeInEnterise Account Director, EMEA Unleashing Customer Experience Excellence Summit, Amsterdam 2014
Jeroen van de VenHead of Social Media, ABN AMRO
Dylan EvansSenior Design Lead for Digital User Experience, Philips,
Kamini AisolaHead of Amazon Web Services- Benelux, Amazon
Theodoros PapadopoulosHead of User Experience, Group Digital Banking, Eurobank
Noel VerschaerenE-Business UX Expert, Bugaboo
Martijn PronkHead of Digital & Publishing, Rijksmuseum
Ute HaupteDirector Insight Management, TUI Group
Rutger Van BergenTechnical Director, Icemobile
Martin KurzeDirector Research & Innovation, Deutsche Telekom
Christophe VergultManaging Partner, Insights Consulting
Maartje WakkerManager Digital Analytics, Adidas Group
Catherine BerièreGlobal Strategic Insight Manager, Nestlé - ALUMNI
Lanre IbitoyeDirector, Head of Digital Experience, TEVA
Hristo BorisovDirector, Product Management, Progress
Danja LekkerkerkMarketing Manager, D-Reizen
Carl LyonManaging Director, The Qoe
Neil TaylorCreative Partner, The Writer
Lucas HulsebosManaging Partner & Co-Owner, DVJ Insights
Irina PopovaChannel Data Manager and ED employment Lead, Seagate
Saad SohailGlobal Digital Marketing Managerl, DHL Express